ALL SALES ARE FINAL but may be eligible for store credit as outlined below.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a store credit or exchange.
Your item must be unused and in the same condition that you received it to be eligible for a return. It must also be in the original packaging.
Several types of goods are exempt from being returned. Personalized items cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Personal Protective Equipment (PPE)
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial store credits are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item that is not in its original condition, damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Store Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your store credit will be issued as a The Associate Store gift card.
A restocking fee of 20% will be deducted from your store credit.
To return your product, you should mail your product to 3204 W 55th St S, Wichita KS 67217
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.